Please note the following when adding devices:
1.Make sure the device is powered on.
2.Make sure the device is in setup mode(indicator light blinking).
3.Confirm that the device, smart phone and router are as close to each other.
4.Make sure the networkfunction of the router and smart phone are unblocked.
5.Confirm the enteredWiFi password is correct.
6.Make sure that yourphone is connected to a 2.4GHz WiFi band.
7. If your phone isusing a virtual private network (VPN) service, please turn it off while settingup the smart devices
8.Confirm that therouter's encryption method is WPA2-PSK and authentication type is AES, orboth are set up as automatic.
9.If the router has a lot of devices connected it may have reached the maximum number of devices allowed to connect, please try turning off somedevices' WiFi function and connect again.
10.If the router's MACaddress filter is enabled, please try removing the device from the MAC filterlist so that the router can allow the device to connected.
11.Make sure that the router has the DHCP service enabled. If it's not enabled, the address will be occupied.
12.If you're still not able to connect the device, please try connecting using the AP mode by following the instructions in the App. Please make sure that the device in AP mode when connecting using AP mode to connect the device.