Frequently Asked Questions

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How to connect devices with AP mode?

If you cannot connect the devices with EZ mode, the App will show you the instructions to put your device in AP mode.

Why is my light bulb not blinking?

To set up the light bulb in configuration mode, you should turn it on-off-on-off-on and wait for 5 seconds. The light bulb will start blinking or breathing.

How to connect your device using a dual broadband router

All WiFi routers have a 2.4 GHz band. If the 2.4 GHz and 5 GHz share the same name, you should have no problem connecting your device you can go try to add new smart home device.

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Xfinity wifi router cannot add device

We found the Xfinity wifi router cannot add devices recently

2.4 or 5 GHz WiFi

All WiFi routers have a 2.4 GHz band. Newer routers are often dual-band routers, with 2.4 GHz and 5 GHz bands. And mostly WiFi routers will have factory settings that make 5Ghz WiFi work as a defau...