Frequently Asked Questions

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Siri shortcuts

Our devices are compatible with Siri now. Please make sure your mobile device running iOS 12 or higher and please update the APP version above 2.1.2

How to get the device back online?

If a device is offline it means the device is not connected to the Internet. Please note the following:

How to add a smart bulb?

1. Click "Add device" and select the Device Type. 

How to create Automations?

Automations are more advanced controls for your devices, feel free to be creative.

How to configure the device with spectrum router?

Recently we have noticed that the default settings for some of the routers from Spectrum are not compatible with our devices. You will need to change the wireless mode for your 2.4GHz WiFi band fro...

Regular members cannot operate

Regular members cannot operate