Frequently Asked Questions

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How to recognize the 2.4 or 5 GHz WiFi?

Newer routers are often dual-band router, with 2.4 GHz and 5 GHz bands. If both of your 2.4 GHz and 5 GHz WiFi bands have the same name (SSID) and password, you will not have any problem connecting...

How to add a smart light strip?

Before installing Lumiman smart light strip, please make sure the cable cords are connecting at the right side.

How to use google wifi mesh to connect smart device?

The Google WiFi is dual bands but with one SSID name. It will automatically pick the band for your phone to connect to. We tested a few WiFi routers with this feature, and it connects with no probl...

Factory reset

Factory reset button is at the device's control panel. Click the 3 dots and the top right corner, then at the bottom of the list.

How to add a smart light switch?

How to add a smart light switch 1. Click "Add device" and select the Device Type; 2. Follow the in-app instructions to complete the installation;

Where's my account name (Username)?

Your account name is the email address you used to sign up for your PlusMinus account. If you go to "Me" you will see it listed as "Account". You can use this email address to link the PlusMinus sk...