Frequently Asked Questions

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Cannot control device using Amazon Alexa App

Cannot control device using Amazon Alexa App

How to use a hotspot to connect your smart device

All WiFi routers have a 2.4 GHz band. If the 2.4 GHz and 5 GHz share the same name, you should have no problem connecting your device you can go try to add new smart home device. 

How to Trigger Dusk to Dawn

You can set the sunset/sunrise scene to turn on the device.

Google Home control the light bulb via voice command

Google Home control the light bulb via voice command

To share a single device

Create a new account for your new family member, please note that this account should be registered in the same region as your account.

Connect to Google Home with PlusMinus action

To connect to Google Home, please add the smart devices to your PlusMinus app and make sure they can be controlled by the app, then follow the steps below in the Google Home app: